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Have not received Magenta Max service since May. TMobile keeps charging me each month and rfusing to unlock the phone I paid offg
I stopped getting my Magenta Max unlimited data and cell service in May. It just stopped working and technical support didn't fix it. No data use or cell service since then. 3 months without service....
You are paying for your number. Whether you use any calling, texts, or data. That number being assigned to you is the basis of your service. A part of the SIM Unlock Policy conditions is that you must not have a past due balance with T-Mobile. By the sounds of it, you have a past due balance, which means T-Mobile will not SIM unlock your device.
SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile
What troubleshooting methods have you tried? What device are you using? Have you tried replacing the SIM card? Have you performed a Network Reset in your devices settings?
