Forum Discussion
Solved
Cellspot - Register Address of Use - Can't Find?
I recently moved and took my Cellspot with me. I got text messages that I needed to provide my new address - or lose coverage. I called 3 times to report my new address, kept getting messages and n...
I used the twitter chat support. The issue was quickly and successfully resolved. I reported (to the twitter chat person) that 4 calls to customer support didn’t resolve the issue and also that the online instructions are incorrect. He mentioned that he would pass on the fact that the information needs to be update. Hopefully that happens.
You can give Customer Care a call at 611 from your T-Mobile line or reach out to T-Mobile via DM to have your service address updated on Facebook or Twitter. If you don't have a T-Mobile number, you can reach Customer Care through one of the numbers on the Cpntact Us page.
https://www.t-mobile.com/contact-us?INTNAV=fNav%3AContactUs%3AContactInformation
