After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling

drinktigermilk wrote:

I have very poor (but existent) cellular coverage in my home.  I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update.  Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting.  As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi.  I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location.  I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing. 

YOU WOULD THINK SOMEBODY AT T-MOBILE WOULD READ THIS THREAD AND RESPOND!!??

Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred.  This is very frustrating.  What can I do to ensure that Wi-Fi preferred will be the default setting?

 

 

Thank you

This just started happening in recent months. I have a Galaxy Note 10+5G. I have been a T-Mobile customer for many years, but I will switch carriers if they don’t fix this “feature” or whatever you want to call it. Why can’t I just set my phone on wifi preferred and have it stay that way? Unreal.

im legacy and this is not solved its a burden on the prepaid thats what they want

I too am seeing this on a Galaxy Note 20 Ultra. I actually had to silence the notifications for this because it popped up every few minutes telling me my wifi calling preferences have changed. I still get the notification several times a day but it doesn’t make any sounds. 

I absolutely need wifi calling. I’m lucky to get 1 bar of 4g LTE inside the house. 

I have been having the same issue on both of my Samsung Galaxy Note10+ for last few months. TMO, since my signal is terrible in my house could you make available the signal booster you once carried?

I have same issue after i had to get replacement phone. My other s10+ never did this... So annoying..

Tried updating E911 address to location where I was visiting, reset network wifi settings.

Working from home during pandemic and now dealing with this nonsense.

Tmobile fix this!

I've been with tmobile after omnipoint since 2003.

If not fixed switching carriers!

Hello, TMO are you there?? 

Wait you cant hear me cuz my stupid phone keeps unilaterally switching my WiFi call preference to Cellular when I’m right next to my router.

Im having the same annoying issue with my S8.

Fix it! or Im switching carriers. BTW, been with TMO since ‘96.

T-Mobile you are the provider. Find a fix and get  it released. Thanks.

Just to add to this exchange, I have the same problem with the S8 and the S8 Plus.

T-Mobile, go fix this issue asap, please.

I live in the foothills in a cell service dead spot, but I’ve got fiber-optics internet and a top-of-the-line WiFi  router, which works great with my Samsung A11. Likewise, at work, the WiFi signal is much stronger than my cell reception when I’m indoors, so I would ALWAYS prefer to prioritize WiFi calling - if I could -  but it keeps changing back to “cellular preferred”…

I’ll add my name to this long list of people who are thoroughly dissatisfied with this automatic reset to “cellular preferred”. This is an incredibly serious flaw in the operating system apparently brought on by a recent update, and whoever it was that thought this “automatic adjustment” was a good design feature oughta be fired. I just recently changed carriers from Verizon to T-Mobile and am already beginning to regret it.  

T-MOBILE OR ANDROID, WHOEVER IS RESPONSIBLE, GET YOUR ACT TOGETHER AND FIX THIS !