Forum Discussion
Getting over charged by T-Mobile... and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones.
Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It’s incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers.
- My story is very similar to a lot of people hereI've been a customer for 12 years, and I'm at the end of my as a member with the way I've been treated. I'll keep this brief and concise.Like most here, I lease and upgrade every year when the new phones come out, and this began when I upgraded from an S22+ to an S23+ (2022-2023)I was midway thru the installments for my new S23+ when I noticed my bill had been higher than usual for several billing cycles, so I dug into my account and saw that I had been paying installments for two Samsung devices (my old S22+ & my new S23+). I was confused, so I reached out to Customer Care (611), and they discovered that I was indeed still being auto billed for the S22+ that I upgraded from.This was very upsetting, because the over-payments totaled over $800!Over the course of several months, I've spoken with a dozen or so Customer Care reps who have all promised and ensured me that I would get a refund, either via going back to my method of payment, pre-paid VISA gift card, or back to my ACH linked bank account. But in the end, all they did was refund the payments as a billing credit that I can’t “cash out” and use for my other important obligations that they would have been used for instead. Each of the “cash out” refund options were approved during several Customer Care rep chats, then discovered to be denied when I followed up with Customer Care after seeing no refund deposited after a few days.This is beyond frustrating, because, why are these funds said to be "billing credits", when they were wrongfully taken from my bank account? This hasn't helped my already rough financial situation, only made it worse (I know, say what you want about a measly $800 but times are hard, lol).As a result, I desire to close my T-Mobile account, but then, it appears I'm locked in, because I can't use these funds for anything other than to pay T-MobileThis is equivalent to financial slavery...
I thought I was alone on this. I have been dealing with overcharges and charges for a phone I do not have for 9 months now. Today supervisor Joe said there was nothing I could do because I was still paying on some of my phones!!! I asked to speak to someone in a higher level and he refused to give me anyone’s name.
The manager was rude, told me that it will take over a month to get a refund. I will be charged for an extra month.
Bait and switch by T-Mobile signed up for the 3 line heritage plan at $90 a month $15 for taxes and fees comes to $105 was told I'm getting a $15 autopay discount but my bill is still $105 so THIER math isn't mathing
I cancelled one of my lines 7 months ago, been getting charged for both lines all this time. I had to waste several hours on the phone with T-Mobile to get a refund. Meanwhile, they charged me again for both lines today. Hundreds of dollars charged and hours wasted. Totally unethical, they admitted it was their fault and gave me excuses for not being able to refund the money. After several on the phone I got them to refund the difference to me. On the phone right now trying to get the refund for the latest payment which was charged a few days early. Escalating to a manager now, they are wasting more of my time. Never do business with T-Mobile. Can’t wait to port my number and never deal with this again.
Juliameglen wrote:
I’ve been charged $1250 for a replacement phone that didn’t work and I sent back. After spending at least 8 hours of my own precious time talking to different reps and try to make the phone work, I’m done with T-mobile!
I’m very interested in bringing a lawsuit against them, so if anyone wants to join in please let me know!
I’m joining ya 😂 found out I was overcharged for TWO YEARS my own fault I guess, first rep said it was a billing glitch after I manually canceled the second line, but every other rep lied to me and also told me there was no such thing as a billing glitch so someone messed up and last rep I spoke to this week said they can’t refund me my 1000$ I over paid due to some 60 billing dispute policy after 5 reps you would think they would tell me this fishy policy, I’m getting my 1000$ back either way I’m a college student I don’t have time for their scams and gaslighting reps who ask if you wanna add Netflix when you say u have an issue 💀
I’ve been charged $1250 for a replacement phone that didn’t work and I sent back. After spending at least 8 hours of my own precious time talking to different reps and try to make the phone work, I’m done with T-mobile!
I’m very interested in bringing a lawsuit against them, so if anyone wants to join in please let me know!
There are so many people this happens to it could be a huge case
Tdilorenzo 10 wrote:
Good luck getting any kind of help they are such a scam! I think everyone needs to get together and file a lawsuit
Tdilorenzo 10 wrote:
Good luck getting any kind of help they are such a scam! I think everyone needs to get together and file a lawsuit
No one wants to help. No lawyer will take a small case unfortunately
I dealt with two rude ladies, who are T-Mobile Store employees.
They wanted to charge me more, than what the T-Mobile SUPPORT AGENTS wanted to charge…
It’s like “ “!! Why is this happening… I told them, “ BYE BYE “ and just walked
out of the Store.. Business employees do NOT know how to be friendly and help you out
with a decent price… I will never go back!
