Forum Discussion
Is it possible to access call recordings?
Hi everyone! 17+ yr customer with Sprint/T-mobile. Stuck with sprint during the bad and always hoped when the time came, Sprint would repay my loyalty but with the acquisition by Tmobile, looks like ...
Try reaching out to the T-Force Team by sending a DM to T-Mobile on either Facebook or X/Twitter. They are a tier 2 level of support from the start.
It is not possible for customers to access call center recordings but there should be a supervisor that could review it, if necessary, if some coaching and correction is needed for the representative.
