Forum Discussion

GOC647's avatar
GOC647
Network Novice
7 months ago

Is it normal for online orders for new phones to take weeks to be fully paid?

I ordered a new phone almost two weeks ago and received my phone the following week, but the purchase is no longer reflected in my bank account. It pended for a few days only for it to return. I have...
  • syaoran's avatar
    7 months ago
    GOC647 wrote:

    My phone was delivered to me though? It’s the iPhone 15 series. Still no charge on my card.

    Perhaps they are billing it to your account.  Customer Care at 611 or sending a DM to T-Mobile on Facebook or Twitter should get you the answer you are looking for.