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Another Run around by tmobil
Another run around by tmobil. Apple website says only a carrier can unlock your phone. I purchased the phone from t-Mobil in 2019. You are the carrier. Really do people go outside of the company to ourchase a phone when they are with a company? I we have been a tmobil customer since 2016 and we purchased the phone in 3019. You guys are giving me the worst customer service ever. Your records are not available because your records only go back to 2020. Is that the customers fault that you don’t keep accurate records of phone purchase for a reasonable time. 5 years is not sufficient to keep phone purchase records. I take my childrens old phones all the time and I am still using one of outlrbIphone 11’s. Tmobil has zero accountability to customer satisfaction I regards to unlocking my phone. See Apple information below!!! Contact your carrier 1. Only your carrier can unlock your iPhone. Contact them and request an unlock. After you submit the request, it might take a few days to complete. Contact your carrier to check the status of your request. 2. After your carrier confirms that they unlocked your iPhone, follow the steps below. If you need to activate an eSIM from a carrier other than your current carrier
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