Recent Content
Problem unlocking paid off iPhone previously on Jump plan
My friend paid off her iPhone on 4-30-2025. This phone was on a grandfathered Jump plan. She called T-Mobile to request their assistance to unlock the phone. The rep refused and told her that she needs to wait 64 days before calling to unlock it. She is a long time customer and her account is in good standing. Why does she need to wait to unlock it after the phone is paid off? Thanks!
Can you change your passenger name on a cruise?
Yes, you can usually change the passenger name on a cruise, but policies vary by cruise line 1_8$7$7_3$1$0_4$64$8. Most cruise lines allow name changes for a fee, and some may have deadlines before final documents are issued 1_8$8$8_5$8$8_4$66$0. Minor corrections, like fixing a typo, are often free.
WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The Philippines call center is a complete waste of the customers time because they are untrained, have zero access to a customers account, do not have a clue about technology, and to compensate for this, when one asks to speak with a supervisor they lie and put on one of their colleagues who pretends to be a supervisor, even though they are not. WHO ELSE ON THIS ‘COMMUNITY’ HAS EXPERIENCED THIS? along with the inability to reach any customer service people in the United States?? After using T-Mobile for several years I am seriously thinking of going to Verizon even though they are more expensive, at least I won’t have to waste so, so much of my time with the Philippines call center that know nothing about t-mobile or technology. I would appreciate some feedback from others who have experienced the same. Thank you.
Upgrade woes
I have nothing but problems with T-Mobile any time I try to purchase or upgrade. The phone support doesn’t even know about the promotions and tonight the promotions literally changed while on the phone for 1:30min. When a devices says starting at $8.33 a month it doesn’t mean it starts at $50.00 a month until less you meet the criteria of 4 different plans. That is just BS. You can say $50.00 a month and as low as… but not starting at. I can’t get away from T-Mobile any faster. I hate being lied to. I pay my bills on time and I expect a company to homer what it says.How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessional way to treat a loyal customer. It seems the representatives on T-Mobile chat just lied their way through our multiple conversations. I’m fed up!
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
