Forum Discussion

vimalkumarr's avatar
vimalkumarr
Roaming Rookie
6 years ago
Solved

Calls go directly to Voicemail!

My incoming calls go directly to voice mail, even though I have at least three bars of signal inside my house and I have no issues with outgoing calls. Can T-Mobile representatives help me out...
  • vimalkumarr's avatar
    vimalkumarr
    6 years ago

    Hi Drnewcomb2, Yes, I have disabled call forwarding on my mobile.

    I did reach out to T-mobile tech representatives and they helped me to reset the network settings on my phone, after that I did a couple of calls that did not redirect to voicemail. The representatives would get in touch with me later in the day, for another round of testing.

    I will let you know how that goes.

    Thanks,

    Vimal

tmo_ian's avatar
tmo_ian
T-Mobile Employee
6 years ago

Did resetting the network settings work? I know that's one of the big troubleshooting steps that Apple recommends.