Forum Discussion
"The IMEI number is not recognized. Please try again"
Phone is paid off and originally purchased through TMobile. Originally went into store to upgrade and was told there was an error with the system but I would be able to go home and complete the proce...
You received no receipt when you purchased it? Not even a receipt sent to your e-mail? Was the purchase tied to your account or another account?
Try messaging T-Mobile via DM on either Facebook or Twitter/X to see if they can sort this out for you. If you want the devuce SIM unlocked. You will need to provide proof the device has been paid in full and that the device and your account meets all of the SIM Unlock Policy requirements.
SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile
I received no receipt when I paid off the phone in person, I received no email confirming I paid off the phone, as also stated the support steam as well reported they had the incorrect email despite it being correct on the TMobile account website. When I use the online website, it says the phone is paid off. When I go to upgrade it says the IMEI number isn't recognized. The device SIM has been unlocked, it states 'Network Lock Status Unlocked', all previous problems still remain.
