Forum Discussion

hobbes09r's avatar
hobbes09r
Network Novice
9 years ago

I keep receiving text messages as the e-mail form of phone numbers, and people receive my texts the same way, if they receive them at all.

How do I stop this?

  • MFG's avatar
    MFG
    Network Novice

    did anyone fix this issue or know how to fix it?

  • tmo_marissa's avatar
    tmo_marissa
    T-Mobile Employee

    Hi again!  Just wanted to check in and see if you were still having trouble with your texts arriving in email format.  If you still need assistance, please let us know - likewise, if you were able to solve this we'd love to have the update in case other users encounter the issue!  Thanks!

    - Marissa

  • tmo_marissa's avatar
    tmo_marissa
    T-Mobile Employee

    This is really bizarre, @hobbes09r‌!  How long has this been happening?  I'm wondering if something started this and it just needs to be reversed somehow.  Are all your messages behaving this way, or only certain message threads?  What does your network connection look like?

    - Marissa