Forum Discussion

jsnbei42's avatar
jsnbei42
Newbie Caller
4 years ago

Why isn't the Mobile App not letting me sign in to my account?

I cant sign into my account through the mobile app!

  • syaoran's avatar
    syaoran
    Transmission Titan

    What devices are you all using?  Is the app up to date?  Have you tried uninstalling the app after deleting the app cache and app data?  If your OS version is beyond the support window of the device.  That might be why the app is not working.  Much older versions of iOS and Android have many security holes that can easily compromise the data and security of the app.  

  • Fluv1234's avatar
    Fluv1234
    Network Novice

    Me too now my account is suspended. I can't login to pay!