Forum Discussion
Why am I not able to view all the linked number's usage info if I'm the primary account holder?
I am the primary account holder and I have 3 numbers linked to my mobile ID but it won't let me manage or view one of the linked number's account.
Hey, Misti!
It sounds like you may not have to proper permissions set-up on your My T-Mobile account. You'll want to follow these steps to set-up the permissions:
Set up permissions
From your mobile device with the T-Mobile app:
- Open the app. If you don't have it, download it now.
- Select MENU > PROFILE SETTINGS.
- Select Line Settings.
- Select the line of service you want to edit.
- Next to Permissions, select EDIT.
- Select the level of permissions.
- Select Save.
From your computer:
- Log in to My T-Mobile.
- Select PROFILE.
- Select Line Settings.
- Select the line of service you want to edit.
- Next to PERMISSIONS, select Edit.
- Select the level of permissions.
- Select Save.
If you're unable to modify the settings, you'll want to Community-2153 so we can get this straightened out.
