Forum Discussion
Why am I not able to view all the linked number's usage info if I'm the primary account holder?
I am the primary account holder and I have 3 numbers linked to my mobile ID but it won't let me manage or view one of the linked number's account.
You're absolutely correct, we definitely want the PAH to be able to see details for all lines, which is why we have the system in the first place! If it's not working, we want to get it fixed for you, so I'm glad you reached out. I'm so sorry that the ticket we filed wasn't resolved in a timely fashion - is it possible for you to reach back out and have it escalated? Since the Support Community is a user forum, Community Managers don't have the security verification methods necessary to access your account - but we would definitely prefer to get this resolved for you rather than lose your business!
- Marissa
