Forum Discussion
What to do when T-Mobile takes a trade-in phone, accepts the phone and texts you that you will get credit, but reverses that credit on your bill?
I traded in an old iPhone which t-mobile accepted (I have the text) and offered a price that appeared on my bill and then they reversed the charge. How do I get that fixed?
All Trade-ins, in-store or sent to Assurant or Asurion, are subject to review. The store that accepts the trade-in does not evaluate it. They send it off to be evaluated. Your device might not have met the trade-in condition or criteria for the offer. As mentioned though. Customer Care or the T-Force Team should be able to tell you what happened.
