Forum Discussion
What to do when T-Mobile takes a trade-in phone, accepts the phone and texts you that you will get credit, but reverses that credit on your bill?
I traded in an old iPhone which t-mobile accepted (I have the text) and offered a price that appeared on my bill and then they reversed the charge. How do I get that fixed?
contact TMO through one of their social media platforms like Facebook or Twitter. they can get it figured out.
calling in=tier 1 support
FB/Twitter=tier 2 support.
just make sure to contact them through DM and not on their main page.
