Forum Discussion

matisse_mozer's avatar
matisse_mozer
Network Novice
6 years ago

USPS lost my trade in phone needed for a rebate

I purchased an iphone 11.  It has a rebate of $580.  The rebate requires a trade in, and I mailed in my old iphone 6s to Assurant with the prepaid label given at time of purchase.   The trackin...
rebate department
magenta8373160's avatar
magenta8373160
Newbie Caller
5 years ago
Bhodge0325 wrote:
magenta8373160 wrote:

Did anyone get this resolved?  It looks like I'm also headed in the same direction, as it's been days and the only USPS tracking updates recorded are "In Transit to Next Facility".  This has posted every single day at 12am.  Not looking forward to dealing with this.

I too am in the same boat. I shipped on Feb 1 and tracking still says in transit to next facility. 

I have already called USPS, got a service request # and contacted T-Mobile.  T-Mobile will be following up with me on Monday to see if I get a response from USPS.