Forum Discussion

RPA's avatar
RPA
Channel Chaser
3 years ago

UPS did not deliver my iPhone Order

I’ve been tracking this 2nd day air shipment and not it says “The delivery date will be provided as soon as possible.”  It’s shipped Oct 15, 2022 and not its the 20th. Is this lost? Do I need to contact UPS and file a claim and then what happens my order with T-Mobile? What do I do now?

  • gramps28's avatar
    gramps28
    Router Royalty

    I do a lot of shipping and I'm always checking shipments and most of the time this happens to us is that the package was routed to the wrong hub.

  • RPA's avatar
    RPA
    Channel Chaser

    I did and they told me to call UPS. Then UPS tells me to wait. So its frustrating.

     

  • gramps28's avatar
    gramps28
    Router Royalty

    Contact Tmobile and have them check with UPS since they are the shipper of the phone.

  • RPA's avatar
    RPA
    Channel Chaser

    Yes everyday. Now it shows N/A. Every time...so it must be lost.