Forum Discussion
unable to add credit/debit card or set up auto pay
I’m a pre-paid customer. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do so on line I could not add cred/debit card nor activate auto pay. Go...
Exact same issue here: text I needed to renew (which I never read at the time, as this system has been working for years), then suspended service, now the payment fields are grayed out just as shown above. I’m on an old Walmart-purchased pre-paid unlimited plan that I’ve been using for ~8 years, always with autopay, like the posters above.
Big thanks to Yabos above, whose “buy it at Walmart” solution worled perfectly. But please don’t tell me I have to do this every month now...
