Forum Discussion
TMobile used to be great
T-Mobile used to be great, but I guess because they took over Sprint, they’re trying to be as awful as them.
1) I supposedly have 600mhz towers in my area, yet none of my devices will ever connect to them, despite being compatible. Therefore, unless I’m on WiFi, my ”service“ is either nonexistent or just so insultingly weak that I may as well not have any bars.
2) “Netflix on us” which is why I’m still paying extra for it, even having 2 voice lines.
3) Finding out that T-Mobile hates customers who need only one voice line. They start penalizing you by charging you so much more that there is no difference in the prices between them and Verizon. Got a tablet? Expect to pay even more than that. I would need a phone, tablet, or watch line, and if I were to get the 30gb LTE hotspot here, it’d cost me $40 more here than it would with Verizon per month. Again, i only want my plan for myself, and TMobile penalizes you by charging you more money for that.
4) The worst of it? T Mobile doesn’t give a rat’s behind for your feedback. I’ve made multiple instances of feedback and complaints for several months and the ”corporation” refuses to act on any of it. They just suggest my bad coverage is my fault and expects me to drop $1500 on a device for 600mhz Im nowhere near. I’ve suggested where towers can be put. Nobody in the company cares.
So, after so many years with TMobile, I’ve concluded that TMobile does not care whatsoever to lose my business and many others simply because I don’t have 3948383 voice lines on my plan. If I’m going to pay a company more than Verizon, I expect service to be top notch. Instead, I pay $50 per month for an “un Carrier” who decides “screw you” On me having actual service. ill be switching to Verizon at the end of the month to get actual service and not hearing so much about the reps obsessing about this stupid sprint merger
Maybe one day TMobile will begin to care again, but they shouldn’t call out other companies for the bs that they, themselves, engage in.
the merger didnt change anything. I used to have near perfect connection. Now its totally ruined.
Yup same problem here i got the 12pro in DEC and since then ive been in contact with support about my bill not being right and service on my watch and phone. all ive gotten to is they dont know or its not showing up on their end. i have tmobile one but on my bill its saying SIMPLE CHOICE i asked and the guy told me DISREGARD they fixed it and its good on their end.? Whats that mean… smh And now im pretty sure everytime i get on chat theirs a FLAG or something on my account because a supervisor always connects with me. Ive been a customer for 3 years and since they got with sprint its just been TRASH.!!!
I used to be happy with T mobile, then they bought Sprint and now I am looking to find a new carrier. Sprint had horrible customer service, and my calls are dropped constantly. Now it is happening with T mobile. The constant phone calls and text when you are a day late with your bill..during a pandemic.
I am so unhappy right now. I left Sprint because they sucked, now I am stuck with them again. T Mobile please don’t turn into the carrier I left. I would hate to have to leave you too.
magenta9692430 wrote:
I have 10 lines with Tmobile and 8 iPads also, wait time to try and fix a simple issue 1hour 40 minutes on 11/17/2020 today 11/18/2020 26 minutes on hold and right now its been 33 minutes so far ,I have a buisness to run Tmoblie is no longer what it was, I will transfer to Verizon< hopefully they will be more responsive,
36 minutes and counting
I have 10 lines with Tmobile and 8 iPads also, wait time to try and fix a simple issue 1hour 40 minutes on 11/17/2020 today 11/18/2020 26 minutes on hold and right now its been 33 minutes so far ,I have a buisness to run Tmoblie is no longer what it was, I will transfer to Verizon< hopefully they will be more responsive,
I must agree on the coverage issue. I get almost no coverage in my building. I hoped that upgrading to a 5G phone would help but it did nothing. I have called customer “service” and informed them that we have an in-building repeater recently installed at the costs of several thousands of $ but only Verizon has agreed to connect to it… And yes Verizon works great now. AT&T is discussing the connection with our network team. But crickets from TM.
I may be forced to move from TM to Verizon. They have no interest in providing coverage to the 100+ users in our building.
@miket congratulations. I didn't ask about your experience
We have 8 lines. I don't expect to get the same deal as someone with 20. Probably those w. one line might be better off using an MVNO. I can't do much shopping at Costco, because you have to buy large quantities.
Verizon does do unlimited on their tablets, and sure, HD may be limited to 720p on smartphones, the difference isn’t very noticeable. I’m just saying T-Mobile should appreciate all of their customers. The fact that I would be penalized for a single line by means of a loss of perks and a much larger bill than everyone else is truly an insult.
I’ve done everything except take this to the FCC, especially for the deceptive marketing. “Netflix On Us” isn’t “on us” if I still have to pay for it.
I guess I don’t buy enough voice lines for t immobile to give a rat’s behind about what my problems are. it’s pretty sad it takes me leaving or filing a legal complaint for the corporation to care. But I guess the merger revealed their true colors.
I'm sorry, I was comparing our value offerings. If you have those two packages side by side, then Verizon's package is definitely cheaper before taxes and additional fees, which are included in T-Mobile's plan. I'm not sure how that would change the price, but even without I still think you get more value from T-Mobile. Verizon will cap videos to 720p on the phone plan, T-Mobile allows the full 1080p. And Verizon's tablet plan is only 2 GB, while T-Mobile's is unlimited. Depending on how much data you use on your tablet, it could cost you up to $710 per month for 100 GB. But if you're only using 2 GB or less a month, I'd definitely go with Verizon.
I'm sorry if you felt I treated you poorly, that's not my intent. I'm just trying to provide full and accurate information based on what you're looking for. While we try to provide the best options for everyone, we understand that T-Mobile may not be the best solution for you. That's why we haven't had Early Termination Fees on our plans in a while; we feel you should be able to choose the provider that's right for you.
