Forum Discussion
Tmobile home internet free trail
Be aware of this free trail Tmobile home internet deal.
I started my free trail on 1/9/2025 and I returned the box on 1/17/2025. But Tmobile charged me $50 on 1/31/2025. I called them several times and were told to wait until 2/10/2025 for the full refund of $50.
Today, I spent 3 hours calling Tmobile's customer support l and got answer that free trail is no longer available. However, this free trail offer is still available on Tmobile website. But these customer support rep. in Philippines are just refused to acknowledge it and hanged up phone.
On 2/12/2025 I spoke with a manager named Lea (emp# 633896) about the refund. She stated since the “Free Trial” offer is no longer available therefore no refund to me.
On 2/13/2025 I called again. This time a person named “RED” told me the reason for no refund was because there was a “restocking” fee for that box.
I wonder what other excuses they would change to, if I call again.
At this point, I really think this home internet deal is really nothing but a SCAM
I would report this matter to BBB.
