Forum Discussion
this company has ripped me off for the last time
Lost my sprint phone had them for years they sent me a phone wouldn't work said they were going to send a T-Mobile card because it was going to e the same company didn't work called said I had to go to the store and they put in a card with a different number and said I had to have two numbers on the phone extra 10 bucks sprint wouldn't release the number to t Mobil so canceled the phone went to patriot Mobil phone number was transferred and phone works great played off sprint 800.00 for the phone then got a bill from T-Mobile for 75.00 called gave me some bull about second line and I was mad but paid it the jerk on the so called customer service line said the account was 0 and wouldn't get a nother bill but guess what got a bill for 43.00 bucks today just called bill says no calls or text but my bill for my account which I told them I don't have I ask when the transferred the number to patriot Mobil did me the cancel the account I guess not they tell me I am having to go to a T-Mobile store and get a 6 digit pin from the store to cancel the account I think this is the most dishonest company I have ever felt with I think it might be worth going down to the T-Mobile store and standing in front telling everyone about how they rip you off and I think I might do that this weekend they always say they read the fallow up from every time I call and if that were true they would know that is no account I hope who ever works at the T-Mobile store can Handel what I do when I get there
Yes, I wish I had done more homework before switching over to T-Mobile. I spent over 13 hours in the store getting my phones setup. I traded in my iPhone 12 and my iPhone 13 on two new iPhone 14 plus phones and was told I would only be paying About $5.00 each. I am paying 13.75 and 39.70 for them. My other two lines I got were also messed up. I have spent over 9hrs on the “Help line” (joke) and I am still paying more than promised at the store. I wanted to return everything but was told I cannot get my old phones back. I was told that T-Mobile would fix my promotions and they have not. I can tell you that I have told and will tell as many people as I can about the poor customer service that T-Mobile has. This is the worst company that I have dealt with in years. I cannot wait for my phone contract to be fulfilled so I can go to a different company. Not to mention that the T-Mobile app is also glitching. I am going to be making a complaint with the better business bureau. Not that will do any good.
