"There is no way for our Expert's to tell them the truth"

I'd be checking with the BBB first lto do an investigation for you. I had to do this with Samsung and it went directly to some corporate operations manager that pretty much went nowhere. A day or two later I received an email from some guy in South America. I explained my situation and in a day or two, he had me connected and everything was resolved in a much better way than I was hoping for.

I'm not sure how he got involved in my situation especially him being in South America but he's my Samsung Angel cause I was ready to swear off Samsung after being a loyal customer for decades. 

Give it a shot cause it also gives T-Mobile some negative publicity. 😁

Oh, just another anyplace on social media where you can post your situation will help also. And if they have a presence there definitely post a public cry for help. Did this on Twitter, now X for a big issue I was having with T-Mobile and 3 different Super Techs chatted with me. (can't remember their real title but they weren't your ordinary techs you get chatting or calling here. They definitely knew way more than any other techs I had to deal with.)