Text is blocked and T-Mobile is saying I was spamming

Unbelievable! 

After several client complaints that my text were not being received, I discovered I was receiving my clients text but they were not receiving mine.  This ONLY affected MMS (cell towers) messages and not RCS (internet) messages. 

I contacted TM and the rep said FCC did this to my business.  After exploring the internet, AI is reporting the FCC is not allowed to access tmobile accounts and put on MMS blocks.  I explained this to the TM rep at the store I was at and on the phone with the other TM rep.  I also looked up the problem and found this blog.  They escalated the issue and said I was on the blocked mode for 3 more days according to my account information.  

I was unaware we were blockes until after several days of several failed sales and texts from unhappy clients that were needing a text response.  I potientently lost thousands of dollars and a possible tainted reputation of a business that doesn't respond to their clients when prompted for a business response. 

We send appointment reminders and respond by text with clients many times a day.  After asking the reps why this happened again, and assurance that it won't happen again, they said they cannot explain why this happened nor if it will happen again.  

I wonder how many people experience this with TM?  If many even ever discover it?  I feel that although it's great they have a system that shuts down spamming, it's very important that if you are a paying TM Business Account that they put in place a policy that involves a expected communication.  A text, call or email informing the TM Business client that a MMS block will be placed on the account for a period of how ever many days, to say the least.  Otherwise this is a reckless policy, computer software error.  And, what would really be much better, before they implement a block, have a discovery period to see of the spamming block is not appropriate.

Either a disgruntled person reporting you as spam and blocking you, a group chat, texting many messages in a day, or a reputations of the same message is something ALL businesses do.  The policy to block business accounts based solely on these activities does not constitute TM being able to block MMS messages and certainly not them doing so without notifying you, and the process should involve verification of spamming before the blocking begins.  

Very disappointed in TM, I thought customer service was important to you guys.  An unresolved on-going issue is definitely not customer servicea, and quite literally raises to neglect and mischief on your part, possibly criminal.  Do a better job TM!  Come on.  😭