Forum Discussion
T-Mobile S21 5G Warranty Exchange Problems
This is the problem… The less then a year old Samsung Galaxy S21 5g started to receive a “No simm card found” error. I took it initially to my local T-Mobile store where a young female employee decl...
Update: I filed an Assurant claim after the above debacle which incurred a $99 fee for a “damaged” screen. I subsequently got hold of an India based CHAT rep who said the store rep should not have denied my mechanical exchange for a scratch in the screen and there is no such thing as a “fingernail” test per company policy to assess screen scratches. The T-Mobile rep credited my account the $99 for the Assurant claim. Kudos to T-Mobile but beware picking up an exchange phone in-store as their damage assessment is skewed because the store is worried about getting a back-charge for a phone that is later deemed damaged by T-Mobile. See below for company policy.
Screen & LCD damage
Screen damage (LCD or display damage) voids all warranties and can't be accepted.
- When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions and inspect at multiple angles. Screen damage includes hairline cracks that are difficult to see.
- Screen damage includes:
- Cracked screen
- Cracks or chips in glass that is connected to the screen (including edges)
- Crushed or shattered screen
- Not readable, pixelated, or distorted display
- Screen replacement or repair through an unauthorized third-party
- Scratches and scuffs can occur from normal use and can be accepted.
