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TMOBILE_SUCKS's avatar
TMOBILE_SUCKS
Network Novice
2 months ago

Sorry, we won't help you...

Moved to France, closed my Tmobile account, kept the inactive and paid-for phone. Called them to unlock my phone, gave them my six-digit password, they told me they can't unlock it because they can only send the verification code to an active Tmobile phone number. They suggested I go to a Tmobile store: France doesn't have any Tmobile stores. Don't they know that? So I've got to buy a new phone. Even though under the terms of the contract I have the right to have my old phone unlocked when I leave Tmobile.

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 months ago

    You could always trade it in with your new provider in France.  To be eligible for a SIM unlock from T-Mobile USA.  You must be a T-Mobile USA customer when requesting the SIM unlock so T-Mobile can verify your device and account meet all of the SIM Unlock Policy requirements.

    SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy