Forum Discussion

snn_555's avatar
snn_555
LTE Learner
8 years ago

SMS Voicemail Link Service:  what is this?

iPhone 7+.

Ios 10.3.3

 

I have apples visual voicemail service active. However recently I just started getting text messages with voicemail transcription as well however I do not have voicemail to text service active on my line. When I  tap the phone number link in the text message with the transcription of the Voice Mail it takes me to a phone number that answers with "welcome to the SMS link service." That phone number is one digit different every time I get a text message with a voicemail transcription. What is this? And how do I get rid of it?

  • It seems to be worked out now. T-Mobile had to remove visual voicemail from my account and re-add it. It seems it may have been a hangup between android and iOS when changing Sim cards between the two phones and the different operating systems and how they handle Voice Mail.

  • GhostRider's avatar
    GhostRider
    Roaming Rookie

    I figured it out and culprit is a default setting in the T-Mobile app and not in the iphone or android OS. Login in and go to:

     Account/Profile Settings/Block Calls and Messages[select line]/Block Calls and Messages/Block Orher/Block Voice to Text... (turn it off). 

    Test: Have anyone call you. Don't answer letting call go Voicemail and caller leaves message for you. Wait and wait and wait and no text message comes with voicemail contents. Solved

  • It seems to be worked out now. T-Mobile had to remove visual voicemail from my account and re-add it. It seems it may have been a hangup between android and iOS when changing Sim cards between the two phones and the different operating systems and how they handle Voice Mail.

  • dub813's avatar
    dub813
    Newbie Caller

    How did you get them to address the issue?

    I am experiencing the same thing, and they keep telling me to call Apple... but this isn't an Apple issue.

  • None of these replies are useful. I would love some helpful feedback and an answer to the original question.