Forum Discussion
SIM Deactivated
Hello, In late December 2018, I switched over to T-Mobile as a new customer with two lines. On January 14, 2019, my friend (who is an individual on my T-Mobile account) went into a T-Mobile st...
I'm not sure why both SIM cards would have been deactivated at the same time.
However it seems you have gotten the issue fixed.
This is not the norm and is the first time i have ever heard of this happening.
What exactly did the tmo employee do or not do that caused the phone's to be shut off?
