Forum Discussion
Return Labels for Trade-In Phones
Beyond frustrated! I have been to the store 3 times and have called customer service 3 times. I simply need the return labels to ship my phones back that have been traded in. The store refuses to ...
TSabs wrote:We have already received the new phones and everything has been transferred over. I just need to send back the old phones so we can get the trade-in value. I agree it is strange however, like I said it’s been very frustrating. The store tells me to call CS and CS tells me to take the phones to the store. I feel the store should take the initiative and call customer service and get the situation handled but that seems to be asking too much.
You have 14 days from new phones shipping out to cancel/return for any reason. I would use that as a soft bluff to see if that motivates TMO to send you the labels. Failing that, you have no choice but to cancel/return because after 14 days, you are stuck with your new phones and if they don’t receive your trade in phones, your promotional credits will be cancelled.
