Return Labels for Trade-In Phones

TSabs wrote:

Beyond frustrated!  I have been to the store 3 times and have called customer service 3 times.  I simply need the return labels to ship my phones back that have been traded in.  The store refuses to take the phones saying they do not see the labels in the system.  I have access to the account and the labels are not there.  There is a link to track the shipments that takes me to USPS and says that they have been notified of a pre-shipment.  Again, no labels.  Customer Service said I would receive the labels via email and that still has not happened.

Not sure why this process is so difficult.  I went to the store to purchase/upgrade two devices; the two old devices are being traded in.  Why do I have to hunt down these return labels?  This whole process is a joke and has consumed way too much of my time.  Can someone please provide me with the address and the required markings and I will make my own darn labels?  I have the RMA for both devices.

That’s odd. You should see a link to print the label on your order status page. You should have also received a text with the link. If neither of these happened for you then something screwed up. Since even the store personnel can’t find the label it does seem like you unfortunately got caught in a glitch in the order.

If you are willing to cancel the whole order, and place a new order then that may resolve. That may motivate a support rep to help you more.