Forum Discussion
unable to add credit/debit card or set up auto pay
I’m a pre-paid customer. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do so on line I could not add cred/debit card nor activate auto pay. Go...
tomwil wrote:Music wrote:
*snip*
It appears you need to enter the payment info for it to be accepted, and not leave it blank.
The payment info fields are grayed out immediately as the page loads before one can attempt to enter the payment info, that is the problem.
Neither me nor the person I replied to are allowed to enter payment info at any point.
