Forum Discussion
Trade in device switch
I switched to T-Mobile from Verizon about 30 days ago, taking advantage of a trade-in promotion offering $999.99 ("iPhone Pro on us") for my iPhone 12. I upgraded to an iPhone 16 Pro Max, sent in my ...
Any issues with billing and or promotions need to be addressed with Customer Care by calling 611 from your T-Mobile line or by sending a DM to T-Mobile on either Facebook or Twitter/X.
I did that and they are opening a case with a senior manager to review this. I must say they were pretty rude like I was trying to scam them or something. Like I sent in a new $1300 phone for a trade in, it makes zero sense at all.
The reason for my post was to see if anyone else has had the same issue with T Mobile claiming they sent in a different phone than what was actually sent in. Not sure why you marked this as a solution....
