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this company has ripped me off for the last time
Lost my sprint phone had them for years they sent me a phone wouldn't work said they were going to send a T-Mobile card because it was going to e the same company didn't work called said I had to go ...
Yes, I wish I had done more homework before switching over to T-Mobile. I spent over 13 hours in the store getting my phones setup. I traded in my iPhone 12 and my iPhone 13 on two new iPhone 14 plus phones and was told I would only be paying About $5.00 each. I am paying 13.75 and 39.70 for them. My other two lines I got were also messed up. I have spent over 9hrs on the “Help line” (joke) and I am still paying more than promised at the store. I wanted to return everything but was told I cannot get my old phones back. I was told that T-Mobile would fix my promotions and they have not. I can tell you that I have told and will tell as many people as I can about the poor customer service that T-Mobile has. This is the worst company that I have dealt with in years. I cannot wait for my phone contract to be fulfilled so I can go to a different company. Not to mention that the T-Mobile app is also glitching. I am going to be making a complaint with the better business bureau. Not that will do any good.
