Scam

Did you ever get this resolved? I have a similar issue! I cancelled. They told me I’d have til the middle of the NEXT month to use internet. The 1st day of the next month rolls around and guess who no longer has internet? Me!  I work from home so that’s a problem and cost me money. Oh and I did have an online account set up where I could view my bills and make payments. They locked me out of this!! I called trying to get it figured out and they said they couldn’t help me without my pin. I told them I didn’t have a pin. They said there is nothing they could do to help. Which is a lie because a few weeks prior when I cancelled I had email proof that someone was able to reset my pin via email to verify my identity. But I was never given the option to create a new pin. Anyway, I told them I JUST wanted to have access to my prior pin and I wanted all voice and message correspondences between myself and T-Mobile. I never got either. They then sent me and invoice (not a bill, no proof of services) and it wasn’t even sent to where I live. It was sent to my moms which is the billing address on my card on file with them (I guess ?). But once again, I did not pay it due to there being no proof of what I am paying for. So now I get the collections bill from convergent but it was again sent to my moms and I did not receive it timely. I tried paying online but there is no account associated with the reference # mixed with my ssn OR zip code (does T-Mobile even know my zip code bc they can’t even send me mail to where I live). I am glad I am not the only one dealing with this nightmare of a company that’s committing fraud!