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How do I reach a service rep that speaks English without a heavy, hard to understand accent? I am an American with a hearing deficit which makes it very difficult to understand people with heavily a...
wew wrote:the NON ENGLISH speaking agent was horribly rude when I asked to talk to someone I could understand and not have to repeat over and over, this horrible wait music is unbearable, since I wouldn’t talk to that person I have been on hold forever! where are the english speaking agents I was guaranteed??? DO not tell me to start a F---ING conversation with a robot
I can relate to the frustration you feel, I really do my best to work with people but if they can’t understand or know what an escalation is or if there is such department then I have a huge issue.
