Forum Discussion
Denied phone claim mistakenly says phone not covered
My Samsung s20fe was shattered and I could not use it. I put my Sim card in a devixe I borrowed from a friend and I filed a claim on my s20fe. My claim was denied and it said " device not covered " s...
Yes, per T-Mobile & Assurant policy you must file a claim within 90 days of the incident. Insurance is assigned to the mobile # not the device so once you swap devices then the coverage transfers to the device you are using. With this being said, as long as you provide the accurate date when filing your claim it will be approved.
I have filed many claims with Assurant and never had any issues.
