Forum Discussion
Deal not Honored
I purchased 2 iPhone 16s in November with the deal of $300 credit per phone. I have now chatted with customer service 3 times and called one time. I’m still not getting the proper bill credits. Anyon...
We switched to T-Mobile from X-finity in January 2025. I have been fighting with them since they sent the first bill. It was wrong from day one and they refuse to change it. We brought our phone numbers and the iphone 14 phones were supposed to be free, but charges included monthly rental of the iphones. I have had several phone conversations with idiots that want to review my bill - are you kidding me review my bill - the bill has been wrong since day one - I don't want it reviewed, I don't want to talk about it and I am not going to agree to something else. I want it fixed. I want it to be the original agreement I signed when I went into the store and purchased the phones. I went back to the store 2 times and spent an hour each time for the guy to call corporate and for them to do nothing. I have had 5 or 6 chat sessions with more T-Mobile employees who gave me the same runaround. Yep, this is one for the BBB, FCC, FUU, and everybody else. This is an obvious bait and switch, and they do not care. So come on!!
Thanks for responding. If everyone else that had this problem would report, maybe they would stop this nonsense!
report to who? I have called no less then 20 times. zero help
I’m having the same problem I’m loosing my mind.
BBB, your state's attorney general are a couple of suggestions.
