Forum Discussion

inob's avatar
inob
Roaming Rookie
5 years ago
Solved

Cannot log into my T-Mobile account

I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try ...
  • tmo_mike_c's avatar
    tmo_mike_c
    5 years ago

    If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.

zangi888's avatar
zangi888
Network Novice
5 years ago
inob wrote:

I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try again later.”

Customer Service was no help. I was told that there was an update going on and to try again later.

I also tried different browsers and changed the password. Problem not solved.

Can anybody help resolve this?

Thanks!

 

 

 

I have the same problem for the last 4 months. I think T-Mobile doesn’t want you to use Firefox browser. After 15 years of being a loyal customer I finally decided to move to Verizon or At&t.