Forum Discussion
prepaid account suspension
Hello, I’m on the 20$ prepaid plan. I’m outside US and unable to contact T-Mobile. What’s the grace period a prepaid account can remain out of balance from the last service day ie 30 days? I’m not v...
Maximum 60 days before the account is cancelled and the number put into the pool to be reassigned. Adding funds can take a few days as well for the transaction to fully process, so I recommend you do not let it get close to that 60 day mark before adding a refill to activate your plan. Otherwise, you could lose your number and will need a new SIM card to activate a new prepaid service with T-Mobile.
