Forum Discussion
Loyalty
A warning all potential customers should heed. You will feel special in the beginning. You will feel like T-Mobile cares. The moment you sign up, you are forgotten. They are busy moving onto the next...
I totally agree and had a similar experience. I was a customer for 20 years and they did absolutely nothing to retain my business. Then charged me a $36 fee for cancelling mid-monthly-cycle. I had no idea, or I might have timed it better - this is my first time breaking up with a cellphone carrier. They offered me no forgiveness. No gratitude. They said it was exactly because my account was so old that I was subject to this punishment. And they were not sorry about it. It feels really really gross.
