Forum Discussion

larryqual's avatar
larryqual
Network Novice
2 years ago

larryqual

Why does my bill keep rising when the rep told me that there will be no increases for the life of my service. It has increased by $25.00 per month. If this is the way they do business and not stay with the original agreement, When the phone contracts are completed in June I will look for another carrier. T Mobil will end at that time!

  • syaoran's avatar
    syaoran
    Transmission Titan

    Did you lose your autopay discount by not changing your payment method to a debit card?  Have you made any changes to your plan or purchased any new devices?  Have you roamed or made calls or texts to numbers outside of what is included with your calling plan?  Customer Care at 611 can tell you exactly why there may be any increases in your bill.  As an alternative, you cam alwaya reach out to the T-Force Team by sending a DM to T-Mobile on Facebook or Twitter