Forum Discussion
How to find support chat transcript (they lied to me)
Two days ago I had a support chat (desktop, not mobile) with a rep who supposedly helped me by waiving a requirement for a promotion. She told me everything was set and that within 48 hours I’d recei...
this literally just happened to me. i was offered experience beyond military 3 lines for 130. then when my bill came it was 180. when i contacted support they say there is no record of this, as it was a chat that happened before the account was created, which cant create an account without a number from them lol, i feel this is a loophole to get ppl locked in when they will have no records of the contact. they also offer "free" streaming services, but if you look at your bill under taxes you see Regulatory Programs & Telco Recovery Fee . then google that and it says its to cover cost they incur with you like streaming services that you wouldn't otherwise have lol...real great company!
