Forum Discussion

Ph0n3s4life's avatar
Ph0n3s4life
Newbie Caller
4 years ago

Hold Music

Why is the hold music so loud and irritating??  Can you please turn the volume down at the least??

  • The hold “music” is infuriating. It’s the most godawful manufactured noise that a clothing store for 15 year olds might play. It’s the kind of thing that’s only good to make dogs howl.

    I truly believe this is a hostile act performed to make people drop off the phone.

  • Yes, that’s what I currently do.  It’s just beyond irritating.  I also report it to the customer service agent each time in hopes that eventually if enough complaints are logged they’ll do something about it. 

  • PQuinn's avatar
    PQuinn
    Newbie Caller

    The frequency tmobile for “on hold” caused me to get nauseated... Its been 20 mins and counting. I feel dizzy light-headed shaky and nauseous. WTH is up with that? Why would you do that to your customers? Terrible PLEASE FIX THAT!

  • syaoran's avatar
    syaoran
    Transmission Titan

    You could put your phone on Speaker and turn down the volume until someone picks up or request a call back instead of waiting on hold.  

  • magenta6996444 wrote:

    The hold “music” is infuriating. It’s the most godawful manufactured noise that a clothing store for 15 year olds might play. It’s the kind of thing that’s only good to make dogs howl.

    I truly believe this is a hostile act performed to make people drop off the phone.

    Yes I agree withyou, you are totaly reason :) :)

  • syaoran's avatar
    syaoran
    Transmission Titan

    I don't have any complaints with the hold music.  A wider variety or the option for a specific type of hold must would be nice though.  I almost always opt for the callback though. 

  • Hello @Ph0n3s4life,

    Loud hold music can definitely be frustrating! Unfortunately, the volume is usually controlled by the service provider or the company hosting the call. I recommend trying to adjust the volume on your phone or use headphones with volume control to make it more bearable. If it’s a recurring issue with a specific company, you might want to share your feedback directly with them as well.

    Let me know if you have any other questions!

    Best regards,
    Hazel