Forum Discussion

pbesk18's avatar
pbesk18
Newbie Caller
7 years ago
Solved

Failing to receive 2FA authentication sms from multiple sources

For some odd reason every time I request a token to login to some accounts, I'm not receiving any sms texts. I tried other phones and with other wireless provider and it does work. Is this happen...
  • tmo_amanda's avatar
    tmo_amanda
    7 years ago

    Thanks! With it specifically being Twitter, we'll need you to file a ticket with our DIGITS team via 611 or T-Force (through Facebook/Twitter). With DIGITS lines, most short codes won't go through but Twitter, Amazon, Facebook and a few others are already verified to be compatible.

myguestone's avatar
myguestone
Network Novice
3 years ago
gsawtell wrote:

How is this not fixed yet?  This thread is over 3 yrs old, yet the problem continues.  I can deal with crappy coverage, but I should at least be able to get TFA codes while on wifi!

I was able to get this resolved by contacting T-Mobile technical support. It was a chat session, and they were able to reset a setting.