Forum Discussion
Does T-Mobile offer any other kind of financial help other than making a payment arrangement?
UHi, I’ve been with T-Mobile just under two years now and have been very satisfied. I have been very satisfied. Recently I had an unexpected
bill due to the only vehicle my family has requiring
repaIr. As a result, I am playing catch up with bills. I made
a payment arrangement the first payment was successful
however, I was unable to pay the second payment.
in order to avoid suspension, I need to pay $150
to become eligible for a new payment arrangement
this needs to be paid ASAP but I can not do so for another week. .
Does T-Mobile offer another assistance for hardships?
The best course of action is call T-Mobile explain your situation and tell them when you will be able to make the payment. Communication is the best course of action.
- joe1994Transmission Trainee
The best course of action is call T-Mobile explain your situation and tell them when you will be able to make the payment. Communication is the best course of action.
- Tjkk22Newbie Caller
I had contacted customer service about needing some assistance and if they had some sort of hardship program and I was told yes but I didn't qualify. I don't see how I've been with them 2yrs but don't qualify for a hardship program when I had got sick and lost my job. I'm very upset with TMobile
- thefamilyhistorRoaming Rookie
Good luck with this. I’m in the same boat right now. I needed one extra week to pay the $141 that they needed in order to set up an arrangement and it’s been a roller coaster ride since. One really great rep, one ok rep, and still no real help.
- tmo_mike_cModerator
Oh boy, that's unfortunate. We totally wanna help you out as best as we can. As mentioned above, you should Community-2153 and speak with our care folks to see what options are available.
- Kidchaos2022Network Novice
I’m in a crises been in and out the hospital now COVID’s in the home I’m done for if I can’t get help with my bill my family’s all got their phones on this plan
- T-niceNetwork Novice
My sister is in the hospital with liver problems and phone off she just need 1 more week she was told no.
- fireguy_6364Modem Master
so you coudlnt do a payment arrangement or anything to try and get a bit of an extension?
- T-niceNetwork Novice
No
- MuffinedcNetwork Novice
I am out of town in can not pay my bill to I get home I have been with them 6 years in they cut my phone off yesterday so I am looking for new phone service wen I get home
- SadnessNetwork Novice
I’ve with T-Mobile about a decade now and they will not offer ANY assistance to extend my 80$ payment just by a few days. Going to just close all three of my lines and switch to a new service
Related Content
- 8 months ago
- 2 years ago
- 2 years ago