Forum Discussion
Data Breach
Why do you keep having a data breaches? Why is it that you are not sending a email or text to your customers before we find out about them on the news? This is getting to be ridiculous.
I saw that. As a new Tmobile customer, this and other issues have taken me aback. And while I am pleased with my monthly cellphone bill in comparison to the major provider I just left after more than 20 years, I am keeping a watchful eye on how things are going here. And they are not going well. I have been unable to shop for a new phone on the site for over 18 hours now due to the following message I get when I go to their main page and click Shop now:
{"code": "General-1004", "userMessage": "Gateway Timeout", "systemMessage": "Gateway Timeout", "detailLink": ""}This is amateurish to the nth degree, and attempting to discuss the matter with csr’s who seem only able to communicate at a child’s level has left me stunned.
These timeouts are not happening on any other site I go to, and seems confined here to the shopping for new phones.
