Certified TMobile customer service forwarded me to a scam call center (twice)

I originally was a tmobile customer 6 years ago but switched back and I have unsuccessfully recovered my account which had my current email and current cell number attached to it. I switched to google fi but maintained my info the entire time. 

When calling customer service they identified i needed to talk to the next tier support to help recover it but both times I called in and was transferred I got a call center who tried to ask me for my password and my codes I was being sent to authenticate my login. This even happened on the iPhone where the business looked legitimate in the messages app with the pink banner and all. 

I ended up creating a new account under another email but this was very alarming to say the least.