Forum Discussion
Certified TMobile customer service forwarded me to a scam call center (twice)
I originally was a tmobile customer 6 years ago but switched back and I have unsuccessfully recovered my account which had my current email and current cell number attached to it. I switched to googl...
No nothing to do with their accent. What tipped me off that something was up, was the following:
- I was transferred to a noisy call center type of office where I heard lots of people talking in the background (lots of other people seemingly on the phone at the same time)
- this was actually fine but then the next couple things happened
- They asked me to confirm my information (email, phone number, name) but then asked what password I had for my account
- I know they should never ask for my password but in my case I told them I couldn’t get in to my account or recover my password anyways -- so how would I know what my password was
- They tried resetting my password which sent a code to my email, they asked for the code
- Once the code was confirmed via email, it sent a code to my phone for another level of security - they also asked for this code.
I sensed something was off so I hung up and made sure I called the correct support line the second time, but after talking to someone legit at first, I ended up being transferred again to this same place where they were asking for my passwords and codes. So I gave up.
