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Bought 1GB on phone but doesn't connect to interenet?
I don’t have internet normally on my phone, but I purchased a 1GB, 1Week pass for $10 yesterday. But so far I still don’t have any internet. I need internet tomorrow in an area where there’s no Wi-Fi. I’ve restarted the phone (Pixel 4a) many times but to no avail. What should I do next?
You should have the option to turn data on in your line settings. If you don't you will need to contact Tmobile support to add it back.
You may want to check your APN settings to make sure it's set to Tmobile.
I'm glad everything is sorted out.
I spoke too soon. After restarting my phone again it now has internet! Woohoo! I have no idea why it stopped working for a couple days, but it is working fine now. No Data Pass needed, just the unlimited data as before!
AGAIN, no data/internet over wireless!
Apparently they got the internet working during that 1GB 1week data pass I bought. But now that it’s over as of Thursday afternoon, I no longer have data again. According to my.t-mobile.com, I’ve used 0.04MB of data this period.
SUMMARY:
Simple Choice 2GB plan > later upgraded to unlimited by T Mobile for free > later I selected no data and option for unlimited disappeared > still no data even after getting ahold of T Mobile twice > Also, still paying the same as I did 7 years ago when I got the plan.
Well I texted T-Mobile this morning and they got it all fixed! They said they wouldn’t charge me for the $10 data pass and have turned my unlimited data back on!
I’ve called T-Mobile and they said something about something they were doing to the system and that that was the cause and to restart my phone in 24 hours to see if it works.
Honestly, I feel like the customer service representitive didn’t really know what was going on, but I will try restarting the phone again in 24 hours and see if that does anything.
I also asked about turning on the regular internet again, not just the 1 week pass, but I don’t think I got him to understand my petition.
Thanks! I will try to get ahold of T-Mobile if I get time today. Anyhow, I got to go. I got a long day ahead of me.
You should have the option to turn data on in your line settings. If you don't you will need to contact Tmobile support to add it back.
You may want to check your APN settings to make sure it's set to Tmobile.
gramps28 wrote:
What type of phone do you have? What plan do you have? We need more information to help you.
Pixel 4a (the 4G version) non-carrier (bought from Google directly).
Simple Choice 2Gb per month plan,
which later I was promoted to unlimited data by T-Mobile,
which later I stupidly at one point wanted to have a break from the internet, so opted out of data only to find I cannot turn data back on, neither unlimited nor 2Gb a month, I did this over a year ago.
so I thought I only really need mobile data from time to time, so I thought I’d just buy a data pass, which is right there in the account options online and the $10 for the data pass was apparently added to my monthly bill. I also got a text message saying it was added to my phone. “Thanks you for purchasing a T-Mobile 7Day 1GB USA CAN MEX Data Pass, available for use as of 04/27/2023.
I can see my add-ons on my.t-mobile.com:
I can go to my line with my phone number. I have 4 lines on the account, the others have unlimited data still, but this is the page “Manage data and add-ons” under my name and phone number.
Monthly data only has one option “No Data.”
Under that it says “One-time Data Pass” and under that the first part says “On-Network 1 Week - 1 GB, Available for 5 days 9 hours.”
Under that are options to buy more Data Passes, then Cloud Storage Options then Services for my line.
What type of phone do you have? What plan do you have? We need more information to help you.
gramps28 wrote:
What type of plan. Usually those passes are for plans with limited data and it's to add more data.
Have you tried signing into your Mytmobile and go to line settings, data and see if there an option to add data?
Yes, that’s how I added the data, right on the my.t-mobile.com site. I go there and it says the data pass is activated, but I can’t get any data on my phone.
