Forum Discussion
Billing Issue
Just yesterday my fiance and I spoke to Mel, due to the fact that we didn't have the money for todays payment. She told us it was okay we have an extension, she confirmed it with us 3 different times...
Setting up a payment extension does not disable autopay. If you don't want a payment to process when the autopay is supposed to. You need to login to your my.t-mobile.com account and turn off autopay a few days before the payment is supposed to process. Payments usually start to process 2 days before the autopay date.
Payment extensions will still encur a late fee because although there was a payment extension window given, the payment is still considered late.
